Free shipping for orders above RM100.00
FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click Add to cart button on the products you wish to purchase.
  2. Click Continue Shopping to continue add other products into the cart or click Checkout to proceed with the payment.
  3. You'll reach a "Log In" page where you need to log in your account using your "Username and Password". If you don't have an account created one, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on theShipping Address page and click next button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click nextbutton.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the "Terms and Condition".
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
We offers various kind of Payment Methods as shown below :-

  1. Credit Card
  2. Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
  3. Internet Banking
  4. Via MOLpay (Visa or Mastercard / Internet Banking) 


Invoice / Cheque / Offline Bank Transfer


Bank : CIMB BANK
Bank Account : 8000 326 763
Account Name : ALTERNI (M) SDN BHD


Bank : MAYBANK
Bank Account : 5121 326 763
Account Name : ALTERNI (M) SDN BHD



After you made the payment, please send us the payment details of :


Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :


You may scan and email us the above info to Email Address : info@alterni.com

***Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click onAccount Maintenance → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on Lost Password? and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at info@alterni.com with the message title Request to cancel order in order to inform us about the cancellation order.

-*****Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?
All products transaction currency will be done in MALAYSIA RINGGIT (RM)

Q. How long does the delivery usually takes?
Delivery usually will takes about 24 Hours (within Klang Valley) and 2-4 Working days (Outstation)

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to info@alterni.com for us to clear your doubts.