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Our Shipping Policy

We provide shipping all over the globe. Kindly change the currency according to respective country before adding item into your shopping cart.

POSTAGE FEES AND CHARGES

Alterni charges only RM10.00 per purchase for a single consignee throughout Malaysia. Alterni will then bear the balance of the shipping fees, 35% petrol and shipping fee surcharge by the government.

For international delivery, the shipping charges depend on the shipping address and the weight of the parcel.

FREE DELIVERY

Eligible for purchases more than RM100 in a single order. 

Your parcels are delivered using the following courier services: Poslaju 
All addresses are unable to make any adjustment once already in processing. (unless special case)

SELF-COLLECT

You can choose to collect your purchases at Alterni's retail outlet in Petaling Jaya, Selangor.

Lot G-15, Amcorp Mall, Persiaran Barat, 46050 Petaling Jaya, Selangor.

Please contact us at 1300-88-1717 or email us at enquiries@alterni.com for further information and please provide your order details .-

DELIVERY TIME

All orders placed before 11am MYT (UTC +8) will ship that same business day. Orders placed after 11am MYT (UTC +8) will ship the next business day. P.O. Boxes and APO/FPO addresses are not eligible.

We try our best to prepare your orders and send them out by the next day but orders can only be shipped during working days and hours. We hope our beloved customers might note that Alterni does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can.

Office Hours are from Monday to Friday, excluding Public Holidays.

DURING PROMOTIONAL PERIODS

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfill the usual next day delivery promise due to large volume of orders, transaction and availability issues.

For more details or inquiries on shipping issues, 
Please contact us at: 1-300-88-1717 or email us at enquiries@alterni.com