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ALTERNI REWARDS PROGRAM TERMS AND CONDITIONS

Effective Date: March 25, 2017.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE ALTERNI REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED BY REFERENCE AS DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR PARTICIPATE IN THE ALTERNI REWARDS PROGRAM.

These Alterni Rewards Program Terms and Conditions ("Rewards Terms") apply to your access to and participation in the Alterni Rewards Program ("RewardsProgram" or "Alterni Rewards"), which is operated by Alterni (M) Sdn. Bhd. or its affiliates (collectively, “Alterni", “our, “us or “we). These Rewards Terms do not alter in any way the terms or conditions of any other agreement you may have with Alterni for other products and services. Please note that your access to and participation in the Rewards Program is also governed by the terms, conditions, limitations and requirements linked in these Rewards Terms, all of which (as may be changed over time) are incorporated into these Rewards Terms. In addition, these Rewards Terms complement and incorporate by reference the Terms of Use. In the event of any conflict between the Alterni Terms of Use and these Rewards Terms, the Alterni Terms of Use will control.

Alterni reserves the right to change, modify and/or eliminate the Rewards Program and/or all or any portion of these Rewards Terms or any policy pertaining to the Rewards Program at any time and in our sole discretion, including our right to discontinue or change the benefits or change the expiration date of Reward Points (defined below) or Reward Vouchers (defined below) received under the Rewards Program, merge the Rewards Program with another rewards program, or to adjust how Reward Points are earned, calculated or redeemed. It is possible that you may be unable to receive enough Reward Points to redeem a Reward Voucher if we discontinue the Rewards Program or merge the Rewards Program into another rewards program. If we make changes, we will post the amended Rewards Terms to https://www.alterni.com/content/24-terms-conditions and update the "Effective Date" above. We may also attempt to notify you in other ways. Unless we say otherwise, the amended Rewards Terms will be effective immediately and your continued participation in the Rewards Program after the amended terms are posted will confirm your acceptance of the changes. If you do not agree to the amended Rewards Terms, you must stop participating in the Rewards Program.

REWARD PROGRAM ELIGIBILITY

You must be a registered member on the Site (as defined in the Terms of Use) who is at least 18 years of age to participate in the Rewards Program. The Rewards Program is intended for personal use only, and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Rewards Program. If you are between the ages of 13 and 18, you may only use Alterni Rewards under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. Current Holista Colltech & Alterni employees and contractors, and their immediate family members living in the same household, are not eligible to participate in the Rewards Program.

PRIVACY

Please review our Privacy Policy, which also governs your visit to the Site, to understand our practices, how Alterni collects, uses and discloses information about customers and how to update or change your personal information and how we communicate with you.

REWARDS PROGRAM DESCRIPTION 

The Rewards Program is a FREE customer loyalty program that allows participants to earn Reward Points with qualifying purchases on the Site. Participants may also earn Reward Points by participating in Promotional Activities (defined below) that may be offered through the Rewards Program from time to time. Participants in the Rewards Program may redeem accumulated Reward Points for Reward Vouchers that can be used toward purchasing items on the Site and may also use the Reward Points for other purposes as may be provided by Alterni from time to time. These Rewards Terms provide a general overview of the Rewards Program. For more information about earning, calculating or redeeming Reward Points, Promotional Activities and other details, please visit our Rewards Program page.

JOINING THE REWARDS PROGRAM

There are no membership fees associated with the Rewards Program. Below are some of the ways that you can enroll in the Rewards Program. For more information about enrolling in the Rewards Program, please visit our Rewards Program page.

  1. Email Alterni.
  2. Call the Alterni Customer Rewards Team at 1300-88-1717;
  3. Contact us via Live Chat.
  4. Join the Rewards Program through a special promotion that may be offered by Alterni from time to time. There may be additional terms and conditions applicable to these offers, so please read them carefully;
  5. Enroll online when you log in to your existing Alterni account ("Alterni Account") (when available) or when you register for a new Alterni Account; or
  6. Certain select customers will be automatically enrolled in the Rewards Program. If you are automatically enrolled, you still must agree to these Rewards Terms in order to complete your enrollment and participate in the Rewards Program, including redeeming Reward Points for Reward Vouchers or receiving any other Rewards Program benefits, and you will be prompted to do so upon login to your Alterni Account. If you do not agree to these Rewards Terms, you cannot participate in the Rewards Program. Auto-enrolled customers may opt-out of the Rewards Program at any time by contacting the Alterni Customer Rewards Team via email, live chat, or by calling 1-300-88-1717.

Once you are enrolled in the Rewards Program and have accepted the Rewards Terms, you can view and manage your Rewards Program account ("Rewards Program Account") by logging into your Alterni Account. You may only have one Rewards Program Account, and it is nontransferable. You are responsible for anyone else who uses your Rewards Program Account.

EARNING REWARD POINTS

The benefits that are available to you through the Rewards Program are based on the number of Reward Points that you earn by making qualifying purchases on the Site or otherwise participating in Alterni Rewards Program Promotional Activities. 

Purchases. In order to receive Reward Points for a purchase, your order must be placed in the Alterni Account that is associated with your Rewards Program Account. You will earn Reward Points based on the total amount paid for your purchase, excluding any tax and shipping and any purchases to the extent made with Reward Vouchers, other discount codes or gift cards. For more details about how to earn Reward Points by making qualifying purchases, please visit our Rewards Program page. Purchases made from any other websites owned or operated by Alterni or its affiliates are not eligible for Reward Points or other benefits unless otherwise indicated.

Promotional Activities and Events. From time to time, we, or others acting with our permission, may offer you opportunities to earn bonus Reward Points, such as inviting you to engage with Alterni in special promotional events or activities in exchange for Reward Points ("Promotional Activities").

Below are 1 example of Promotional Activities that we may offer you under the Rewards Program:

Recycle Campaign. You may earn Reward Points by recycling the empty boxes and empty bottles at our retail outlet. However, the Reward Points may not be combined with online Alterni Rewards Program offered through Alterni online.

For further details on Promotional Activities please visit our Rewards Program page. Reward Points for participation in Promotional Activities will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. Some Promotional Activities may limit the amount of Reward Points earned per Promotional Activity. Reward Points for eligible participation in Promotional Activities may take seven or more days to be added to your Rewards Program Account.

REDEMPTION OF REWARD POINTS

You can redeem Reward Points posted to your Rewards Program Account for Reward Vouchers, which can be applied toward future Site purchases. For more details on redeeming Reward Points for Reward Vouchers (including the redemption rate), please visit our Rewards Program page. You can redeem your Reward Points for Reward Vouchers by logging into your Alterni Account and accessing the "My Rewards Account" dashboard (when available) or by the Alterni Customer Rewards Team via email, live chat, or by calling 1-300-88-1717. We will use commercially reasonable efforts to send your Reward Vouchers within 24 hours of your request.

Reward Points accumulated under the Rewards Program and Reward Vouchers issued when Reward Points are redeemed are promotional in nature and have no cash value. Reward Vouchers are redeemable in merchandise only and cannot be applied to previous purchases. Your Reward Points, Reward Vouchers and your Rewards Program Account are personal to you and may not be sold, transferred (by operation of law or otherwise) or assigned to or shared with, family, friends or others, or used by you for any commercial purpose. You are responsible for any federal, state or local taxes applicable to your participation in the Rewards Program.

EXPIRATION OF REWARD POINTS AND REWARD VOUCHERS

REWARD POINTS. THERE IS NO EXPIRY DATE FOR THE POINTS YOU EARNED. However, Alterni reserves the right to change, modify and/or eliminate the Reward Points and/or all or any portion of these Rewards Terms or any policy pertaining to the Rewards Program at any time and in our sole discretion, including our right to discontinue or change the benefits.

REWARD VOUCHERSREWARD VOUCHERS expire FIVE (5) YEARS from the date THEY ARE CONVERTED. REWARD VOUCHERS ARE subject to the additional terms AND RESTRICTIONS contained on the Reward Vouchers. SOME REWARD VOUCHERS MAY NOT BE COMBINED WITH OTHER OFFERS OR PROMOTIONS.

IMPACT OF MERCHANDISE RETURNS ON YOUR REWARDS ON YOUR REWARD POINTS AND REWARD VOUCHERS

If you return merchandise that you purchased with your Reward Vouchers in accordance with the Site Return Policy, you will be refunded the amount you paid (excluding the value of the Reward Vouchers and any other discounts) to the original method of payment. For example, if you placed an order totaling RM100 for one item and used a RM10 Reward Vouchers, we will refund RM90 to your original method of payment. If you purchase multiple items using a single Reward Vouchers, then the value of your Reward Vouchers is applied proportionally to each item, and returns of any one item will result in a refund of the amount you paid for the item, excluding the value of the proportionally applied value of the Reward Vouchers. You will not receive a replacement Rewards Voucher for returned merchandise and Alterni will not credit the redeemed Reward Points back to your Rewards Program Account.

If you void a purchase or return your purchase, Alterni will deduct the Reward Points that you were awarded for that purchase from your Rewards Program Account. If you have already redeemed those Reward Points, this could potentially result in a negative Reward Points balance in your Rewards Program Account.

MISCELLANEOUS

Without notice to you, Alterni reserves the right to suspend or terminate your Rewards Program Account and/or your participation in the Rewards Program (in whole or in part), if Alterni determines in its sole discretion that you have violated these Rewards Terms, you have more than one Rewards Program Account, or that the use of your Rewards Program Account or your participation in the Rewards Program is unauthorized, abusive, deceptive, fraudulent or otherwise unlawful. Alterni may, in its sole discretion, suspend, cancel or combine Rewards Program Accounts that appear to be duplicative. In the event that your participation in the Rewards Program is terminated, you will not be able to redeem any accumulated Reward Points.

Without notice to you, Alterni also reserves the right to “unregister" a Rewards Program Account that is inactive and cause that Rewards Program Account to be ineligible for the Rewards Program. An inactive Rewards Program Account is defined as a Rewards Program Account that has not earned Reward Points for ONE YEAR. In the event that your Rewards Program Account is unregistered due to inactivity, then you will no longer be eligible for Rewards Program benefits, including accumulating Reward Points or converting your Reward Points into Reward Vouchers. You may reactivate your Rewards Program Account by making a purchase using your Alterni Account that is associated with your Rewards Program Account, but any Reward Points earned prior to the Rewards Program Account being deemed inactive will be voided.

If you have any questions or if you are dissatisfied with the Rewards Program in any way, please contact our Alterni Customer Rewards Team via email, live chat, or by calling 1-300-88-1717.